Return Policy

If one or more of the items you received are damaged, not exactly correct at our website described different, not working or do not fit you,  you can e-mail to [email protected] to request a RETURN  within 14 days.

Please Note: If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

Please provide the following details if you want to initiate a return:

1. The Order number and item number;
2. A photo or video showing the issue;
3. A photo of the shipping label and original packagings;

We will review your claim and contact you if we need more information; If your request is approved, we will arrange a replacement part or a Partial refund of the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, our customer team will provide you with a complete solution.

Please note: To be eligible for a return/refund, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

Refund Policy

Can you refund the price difference?

The different period has different sale prices. Prices are subject to change based on the price in effect the day you checkout, unfortunately, we cannot refund you the price difference.

How long does it take to get my refund?

Once we receive the returned items, it will take up to 7 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 10-30 business days. If you would like us to refund the amount to your PayPal account that will take 2-7 business days.

What items cannot be returned?

The following items cannot be returned or exchanged: 
bodysuits, lingerie & sleepwear, swimwear, jewelry, customized products like customized lighting fixtures and wall decor and accessories (except scarves, bags, and mermaid blankets.)