14 days DOA product guarantee
If one or more of the items you received are damaged, not exactly correct at our website described different, not working or do not fit you,  you can e-mail to [email protected] to request a RETURN or EXCHANGE within 14 days.

Please Note: If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

Please provide the following details if you want to initiate a return:

1. The Order number and item number;
2. A photo or video showing the issue;
3. A photo of the shipping label and original packagings;
We will review your claim and contact you if we need more information; If your request is approved, we will arrange a replacement part or a Partial refund of the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, our customer team will provide you with a complete solution.

Pleasee note: To be eligible for a return/refund, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

Exchange Policy:

All of our products can be exchanged until they are shipped. You can contact our customer service to exchange your order.

Unfortunately, we are unable to process exchanges at the moment once your order has been shipped.

If the item you received is correct at our website described and they do not have any quality problems, we would not provide the return service.

We apologize for this inconvenience.

Cancellation Policy

For canceling an order or change an item which has not been processed, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 5 business day
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our "60 Days Return to Us" guarantee.

Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.

a. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
b. Once your order has been shipped, it can no longer be canceled.